All scanned or generated rooms are renamed - Other- after creation. Furthermore, no settings such as font color are saved and set to red again and again.
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Moonstone blue Puffin
Hi Susanne, thanks for the quick response. Other colleagues of mine also have the described problem. It has only existed since the last major update. We have the latest version and proceed as you described when creating a room. Therefore, it is rather not an application error. Maybe you could actively check that out. Thank you so much...
Susanne Reich
Hi Moonstone blue Puffin, thanks for your feedback. Could you please send us your diagnostic file from one of the devices where you had the issue so that we can investigate the issue further? Either you attach it here or you can send it to support@magicplan.app . In the magicplan app, you can get this file by going to the "Profile" screen and tapping on "Create & Share Diagnostics". Thanks!
Susanne Reich
Hi, thanks for reaching out! When capturing multiple rooms in a row, it’s important to follow the prompt shown in the app: “Stop after every room.” If you don’t pause after each room to select the room type, additional rooms will automatically be assigned to “Other.”
To ensure each room is categorized correctly, we recommend stopping after each room capture and selecting the appropriate room type before continuing to the next one. I hope this helps.
Also, please make sure you are using the latest version of the app. You can download or update it from the App Store to ensure the best experience and access to all current features.