Bug Reports

I have an active subscription (Report) and I can use it normally on the iPad. On the iPhone 14 Pro Max (iOS 18.6.2, app version 2025.34.0), I can't open existing projects or create new ones. I can access all the other tabs (account, community, files), but when trying to open/create a project, nothing happens. I need to use the camera for AR Scan and 360° photos, but it doesn't work.

Objects I place in the floor plan of a room shift out of place. This keeps happening when I change views or exit to the dashboard.

I've been using this app for months on my phone, several successful projects later, all of a sudden one day I go to add a room using auto scan but the app is stuck on the "move device to start" screen. I end up having to close the app and after re-opening, manual scan doesn't work either. So I have to manually draw the room layouts. This is all of a sudden and kills my bottom line by taking me so much more time on-site. I've deleted and reinstalled the app, restarted my phone, verified all phone and app permissions, and confirmed my LiDAR is working bc it's working in my phone's measure app. If I login to my account on my husband's phone, the auto scan works but I cannot just keep using his phone. Help!

When scanning with an iPhone, it always crashes at the beginning and after approx. 10 rooms

Hello, I’m experiencing an issue with the Auto Scan (LiDAR) feature when creating a new floor plan. The scan itself appears accurate and reflects the real layout of the room. However, once the plan is generated, it is automatically adjusted to show only right angles, which does not match the actual geometry of the space. This automatic correction alters the true shape of the room and makes the plan inaccurate. Is there a way to disable this behaviour or to ensure the plan retains the original angles captured by the LiDAR scan? Thank you for your help.

When you are in the view of all the projects, those at the bottom can never be selected because they are hidden and the scroll does not arrive. In addition, in the favorites tab or in the results of a search, it also does not allow you to select a project to open it.

In magicplan, all objects are visible in the floor plan and 3D view, but when exporting to OBJ, those objects are missing from the exported file. There are no export settings that would exclude them, and the issue occurs regardless of the software used to open the file (e.g., Blender, Revit). Below is a Blender comparison showing the objects in magicplan versus the missing objects after export.

Hello, I’m experiencing an issue where Magicplan freezes and becomes unresponsive. I open the app, but I can’t access any of the functions or navigate through the menus. It looks like the screen is frozen and nothing works. I already tried restarting my phone and reinstalling the app, but the problem continues.