Data loss when creating forms
in progress
G
Green Flamingo
Creating new forms - Create section, fill out questions - multi select, with logic, prefilled text notes to appear. Try to move next question back into the section. New questions are now blank, all logic, and text lost. sigh.
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Finneas Reich
Hi Green Flamingo, thanks again for reporting this! We have identified the root cause and will proceed with a fix asap. You will be notified about status updates automatically.
This post was marked as
in progress
Finneas Reich
Hi Green Flamingo, thanks again for reporting this! We have identified the root cause and will proceed with a fix asap. You will be notified about status updates automatically.
Finneas Reich
under review
G
Green Flamingo
More such problems - working on forms in cloud - deletes significant swathes of the other sections in the form - suboptimal! None of my forms have massive blank sections!
T
Tense Goose
This is the third time I have tried to scan my room, your application does not work at all how can you do it?
Finneas Reich
Hi Tense Goose, sorry to hear that you're running into issues. You can find guidelines and videos on our AR scan methods here:
- LiDAR Autoscan: https://help.magicplan.app/auto-scan-your-floor-plan
- Manual Scan: https://help.magicplan.app/scan-a-room-in-seconds-using-lidar
If it still doesn't work for you, please let me know here so that I can connect you with our Customer Success team.