Not recognizing input
under review
N
Nougat Antlion
Went to start the scan and the app would not recognize my pressing the record or back options
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Finneas Reich
Hi Nougat Antlion, thanks for reaching out! We'll release a new app version (2025.37.0) this week, probably on Wednesday. After updating the app on your device, please check if you're still running in to the same issue. If so, please send the diagnostics file from your device to support@magicplan.app so that we can investigate further 🙏
You can retrieve this file by going to the "My Account" screen and tapping on "Create & Share Diagnostics". Then you can attach the generated ZIP file to the email you'll send us. Thanks!
Finneas Reich
under review