Not syncing
complete
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Susanne Reich
Hi everyone, another update on the sync issue: If the new app looks stuck during export and network operation seems to never finish, your app is presumably running the sync in the background, which in some cases might take quite some time. Please do the following:
- Set the device to not lock itself, and stay awake all night.
- Keep it powered for a full night and hope that the sync goes through.
- After the sync was completed, you will be able to use magicplan just fine.
Susanne Reich
complete
Hi everyone, this issue was fixed. Please upgrade your app version in the App Store or Play Store now to check out the improved version. Thanks!
Susanne Reich
in progress
Susanne Reich
Hi everyone, another update on the sync issue: If the new app looks stuck during export and network operation seems to never finish, your app is presumably running the sync in the background, which in some cases might take quite some time. Please do the following:
- Set the device to not lock itself, and stay awake all night.
- Keep it powered for a full night and hope that the sync goes through.
- After the sync was completed, you will be able to use magicplan just fine.
Susanne Reich
under review
Susanne Reich
Hi everyone, we registered that this post is getting more votes. Please make sure you're on the latest store version (2024.28.1 or higher). The Beta-app is no longer supported, please don't use it anymore. If you're still face sync issues, please post here so that we can check your account individually. Thanks!
Susanne Reich
Hi everyone, with our all new app version 2024.27.1 we updated the whole syncing process across devices. Please update your app version and give it a go. You can find out more about the new magicplan here: https://magicplan.canny.io/changelog/the-biggest-update-in-12-years-enhanced-performance-new-features-and-a-fresh-loo