Pins not remaining
closed
P
Permanent Herring
When creating a Project, I create a new room to do a manual scanned with the auto wall feature disabled. I attempt to drop four pins to make a rectangle in the pins do not stay in place. I updated the app. I restarted my iPad. I have not had success.
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Bernd Wolfram
closed
Susanne Reich
under review
Susanne Reich
Hi Permanent Herring , thanks for reaching out and sorry for the late repsone. The issue you describe can happen if the lighting conditions are not good or if the device camera moves too fast through the room. Another reason might be the device CPU, in case it is busy doing something else.
Please give it one more try: Before doing so, kill all other apps and turn off your wifi and mobile data. After the scan, turn on your wifi/mobile data again.
Please let us know if this improves your experience, because in case it does, we know how to investigate further. Thank you a lot!